# The Frontline API stops working

Calls to the Frontline API on Twilio Frontline API stopped working on September 30, 2026.

Twilio officially retired the Frontline product on September 30, 2026. All calls to the Twilio Frontline API host at frontline-api.twilio.com fail since that date. The entire API has been permanently shut down.

## What to use instead

Twilio retired Frontline without a direct API replacement, so teams must decide how to proceed. Transition workflows to Twilio Flex or to a recommended mobile-first partner application such as SpokePhone, Quo, or Fastcall.

Twilio retires Frontline without a direct API replacement; choosing Flex or a partner is the team's decision.

- API: Twilio Frontline API (frontline-api.twilio.com)
- Kind: Removal
- Announced: September 30, 2025
- Takes effect: September 30, 2026
- Calls after that day: fail
- Source: [Announcement](https://www.twilio.com/en-us/changelog/frontline-is-entering-eol--here-s-what-that-means-for-customers)
- Verified: November 6, 2026, against Twilio Frontline API's own pages
- Page: https://www.okapi.bot/providers/twilio-frontline-api/breaking-changes/the-frontline-api-stops-working/

## Twilio Frontline API's words

> Building on that direction, we’re now officially retiring the product on September 30, 2026.

Okapi finds the calls this change hits in your repo and opens the pull request with the fix: https://github.com/apps/okapi-agent