Zendesk API
NPS API removal
Stopped workingSubscribe to Zendesk APIShare
On April 30, 2023, Zendesk removed the Net Promoter Score API. Any calls sent to /api/v2/nps/* fail after that day. The change affects all requests routed to those endpoints under *.zendesk.com.
Calls it hits
/api/v2/nps/*
What to use instead of these calls
There is no replacement API, as Zendesk removed NPS surveys without offering an API in their place. Collect satisfaction with CSAT surveys instead.
Zendesk removed NPS surveys without an API in their place.
In Zendesk API's words
Removed the Net Promoter Score℠ (NPS®) API.
Facts
- API
- Zendesk API
*.zendesk.com - Kind
- Removal
- Announced
- January 17, 2023
- Takes effect
- April 30, 2023
- Calls after that day
- Fail
- Source
- Announcement
- Last updated
- Verified
- , against Zendesk API's own pages
Questions
When does this change take effect?
Calls to /api/v2/nps/* on Zendesk API stopped working on April 30, 2023.
What happens to calls after April 30, 2023?
They have failed since April 30, 2023.
How do I find the calls this hits in my code?
Okapi reads your repository, finds the calls this change hits and opens a pull request with the fix. It never commits to your branches: every change comes as a pull request you review.
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You fixed this one by hand.
Okapi opens the pull request with the fix before the next breaking change reaches your code.